Products discovered on AtMarket are sold and fulfilled by independent brand partners. Each brand is responsible for its own returns and refunds, subject to the terms below.
Brand-Led Refunds
Refund eligibility, timelines, and conditions are defined by the brand selling the product. Where a brand has published its own policy, those terms apply to the order.
Standard Refund Window
Unless otherwise stated by the brand, customers may request a refund within [X] days of delivery, provided the item is unused and in its original condition.
Non-Refundable Items
The following are typically not eligible for refund:
- Perishable, personal-care, or intimate-use items.
- Digital goods that have already been accessed.
- Custom-made or personalized products.
- Items marked as final sale by the brand.
How to Request a Refund
Customers should contact the brand directly with their order details. If assistance is needed, our support team can help facilitate communication between the customer and the brand.
Processing Timeline
Approved refunds are typically processed within [X] business days. Payment provider timelines may add additional processing time.
Impact on Affiliate Commissions
Commissions attributed to a refunded order will be reversed. Any related pending or paid amounts may be adjusted accordingly.
Contact
For refund support, contact support@atmarket.example.